Shipping & Returns Policy

RETURN POLICY

Please read carefully

ALL SALES ARE FINAL as each order placed is custom made for every single customer after the order is received. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)

Once you have clicked on the “complete order” button, unfortunately, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email yourqueerstory@gmail.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

The Your Queer Story shop operates with Printful, a custom print fulfillment service. If your shipment is lost, please contact us. Missing shipment requests are processed on a case by case basis.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives damaged, then please get in touch with us within a week’s time!

Along with Printful, we will review replacement/return requests only:

(a) If a product is damaged

(b) There is a print error

Note: You will be required to provide images.

SHIPPING POLICY

Estimated shipping delivery times:

USA: 3-8 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn’t end up arriving, be sure to let us know!

First, please check your shipping confirmation and check that you entered the correct address. If the address was incorrect, please contact us and we will work on shipping a new item at cost.

If the shipping address was correct, get in touch with us at yourqueerstory@gmail.com noting your order number. We will work on getting you a replacement.

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